eXtend Broadband strives to make your internet experience hassle free and pleasurable.
To that end we have created this FAQ to better help you in dealing with problems that may arise or questions that have been frequently asked in the past.

1. How do I check my email using Ayza Net Webmail?

2. How do I configure my email client (program) so that I may check my Ayza Net email account with it?

3. When using Microsoft Outlook (Express, XP, 2003) why do I get a time out error and how can I fix this problem?

4. How do I check my monthly statement, and why does it tell me that I owe money when I do not?

5. How do I see my Network Connections information?

6. How do I configure my Network Connections (Configure network IPs)?

7. What is a Ping and how do I do it?

8. What should I do if it appears that my connection to the web is down (no internet)?

9. How do I do a speed test?

10. What is an Ethernet card and do I have one?

11. What are the advantages of wireless internet access?

How do I check my email using Ayza Net Webmail?
In order to check your mail using the Ayza Net Webmail you must first open your internet browser (Internet Explorer, Mozilla Firefox, Netscape, Opera, Safari, Mozilla, ect.). Then in the URL were you normally would type the address of the site you would like to visit (example: www.cyprus.com) type the following:

http://mail.ayza.net

Please note that you must type in http:// before the www part or you will not reach the Kerio mail page. Then press enter on your keyboard or click <GO> if there is such a button. This will bring you to a page were you are asked to enter your user name and password.

Kerio Mail Server6
Login page

Enter your Username and Password below to
login to your mailbox:

Username: johndoe@ayza.net
Password: ●●●●●●●●●

Please note that Ayza Net uses your email address as your username. Your unique name would replace johndoe in the example above.

How do I configure my email client (program so that I may check my Ayza Net email account with it?
In order to use email clients such as Microsoft’s Outlook for checking your email from your Ayza Net account you will first need to configure your email clients. Below you will find walkthroughs for the configuration of various email clients please click on the link to be taken to the appropriate walkthrough pertaining to your email client.

Apple Mail (OS X v10.2 Jaguar)
Microsoft Office Outlook 2003
Mozilla Thunderbird version 1.0.7
Netscape 8
Opera version 8.02
Outlook Express 6
Qualcomm Eudora 6.2

We at EXtend Broadband strive to make every possible effort to insure that your internet experience will be hassle free and that is why we have taken the time to provide you with the email client configurations listed above. However, there are many email clients, so the clients listed above represent only some of the most popular. If your email client is not listed above, below you will find a link (basic information) that represents the general information required to configure your email client to Ayza Net specifications.

Basic information

When using Microsoft Outlook (both Express and XP) why do I get a timeout error and how can I fix this problem?
Your server timeouts option for these particular email clients may be causing you to receive timeout and server did not respond errors, to fix this please refer to step 12 of configuring Outlook Express and step 6 of configuring Microsoft Office Outlook 2003

How do I check my monthly statement?
Please be advised that the message that you receive by email every month is automatically generated and sent to all our customers. As such the message below may not apply to you, the only part that is uniquely yours is the link that will take you to your account page where you can see your payment information and account balance.

--- "ayza.net" <billing@ayza.net> wrote:

Hello,

We are tightening our credit control procedures.
Late fees accrue interest at 10%, and reactivation
fees are €40.

Please could you pay your outstanding balance by the
7th of September.

http://www.ayza.net/cp2/statement.php?cid=000
(If the link does not appear above, select it, right click and copy, paste it to your Internet Explorer and hit enter)

Thank you.

What is important to you and unique to you is what you see when you click on the link above. It should be highlighted in blue and underlined but if it is not then you must copy and paste it into the URL of your browser. Open your internet browser (Internet Explorer, Mozilla Firefox, Netscape, Opera, Safari, Mozilla, etc.). Then in the URL were you normally would type the address of the site you would like to visit (example: www.cyprus.com) type the following:

http://www.ayza.net/cp2/statement.php?cid=000

Not this is only an example you must copy and paste the link, similar text that came in your email not the example above.

This will take you to the real page where you can see your account information.

How do I see my Network Connections information?
To see your network connections information click on <Start> and then <Control Panel>. If you are using the <control panel> in <Category View> please change it to <Classic View> by clicking on <Switch to Classic View>. This option is locate on the left side of the window under the <Control Panel> section. If you can not see the <Switch to Classic View> option click on the button that has arrows pointing down. This should reveal the option. Next locate the icon labelled as <Network Connections> and double click on it.

This brings you to the <Network Connections> page. Here under the section labelled as <Lan or High-Speed Internet> you should see and icon labelled as <Local Area Connection> (This was probably renamed by out engineers and now reads <Ayza Net>).

Locate the Icon labelled as Ayza Net and double click on it. Or right click on this icon and then click on <Status>.

This opens another window which is labelled as <Ayza Net Status> in the top left corner. Here you will notice two tabs labelled as <General> and <Support>. Click on the <Support> tab. Now locate the buttons labelled as <Details…> and click on it. This opens up another window labelled as <Network Connection Details> in the top left corner. This is the information that you would normally need to configure tour connection. It is a good idea to have a copy of this information, perhaps even a hard copy. However, do not share this information with anyone.

OR

First click on <Start>, then <All Programs>, then <Accessories>, and then <Command Prompt>.

Or you can click <Start> then <Run>, and then type in <CMD>, click <OK> and this also starts the <Command Prompt>.

Then type in: ipconfig /all

Note: The first of the two methods is more graphic (GUI oriented) and might be easier even though it seems like a longer process when explained.

How do I configure my network connections?
Normally you will not have to configure your network connection after the initial visit of our EXtend Broadband technicians, but should the need arise due to loss of information, hardware failure, etc. here is what you need to know in order to set things right.

To configure my network connections click on <Start> and then <Control Panel>. If you are using the <control panel> in <Category View> please change it to <Classic View> by clicking on <Switch to Classic View>. This option is locate on the left side of the window under the <Control Panel> section. If you can not see the <Switch to Classic View> option click on the button that has arrows pointing down. This should reveal the option. Next locate the icon labelled as <Network Connections> and double click on it.

This brings you to the <Network Connections> page. Here under the section labelled as <Lan or High-Speed Internet> you should see and icon labelled as <Local Area Connection> (This was probably renamed by out engineers and now reads <Ayza Net>).

Locate the Icon labelled as Ayza Net and double click on it. Or right click on this icon and then click on <Status>.

This opens another window which is labelled as <Ayza Net Status> in the top left corner. Here you will notice two tabs labelled as <General> and <Support>. Click on the <General> tab. Now locate the buttons labelled as <Properties> its located next to the (Disable button) and click on it. This opens up another window labelled as <Local Area Network Properties> in the top left corner. Here you will notice three tabs labelled as, click on the <General> tab. Then notice that there is a box labelled as <This connection uses the following items:>. In this box find the item <internet Protocol (TCP/IP)>, and make sure that the check box next to it is checked, then click on <internet Protocol (TCP/IP)> to make sure that it is highlighted. Then located the button <Properties> and click on it.

This opens another window which is labelled as <Internet Protocol (TCP/IP) Properties> in the top left corner. You will need to fill in the information requested.

Make sure that the radio button (like a check box only circle in design) labelled as <Use the following IP address :> is ticked.

IP address:
Subnet mask:
Default gateway:

Preferred DNS server:
Alternate DNS server:

What should I do if it appears that my connection to the web is down (no internet)?
First of all if pages do not load up and you can not check your email due to 404 errors or bad connections that warn of a DNS failure and tell you to contact your network administrator first make sure that it is not the site, you may want try another site such as google or yahoo. Once that is done if you still are not connected, try doing a power cycle. This is done by removing the power cable that connects to the little black box (Power over Ethernet) that has three cables coming out of it. The black one is the power cable. Simply remove it wait for the count of 10 and reinsert it. If your connection still has not returned at this point try restarting your computer and removing the black cable from the little black box. Then if all of the above mentioned fails please contact EXtend Broadband. For EXtend Broadband contact information please check on page ??

What is a Ping and how do I do it?
A ping is a way of making sure that your equipment and our equipment are functioning, and more importantly that they are functioning with each other. Think of a ping as someone picking up a phone, dialling a number, and saying hello. If you succeed the person on the other end also says hello and a connection is established. In the case of your computer you ping our base stations and if the ping is successful you get a reply.

To send a ping you must first initiate <Command Prompt>. This can be done in one of two ways.

First click on <Start>, then <All Programs>, then <Accessories>, and then <Command Prompt>.

Or you can click <Start> then <Run>, and then type in <CMD>, click <OK> and this also starts the <Command Prompt>.

Once open type the IP that you wish to ping using the following format:

ping xxx.xx.x.xx

Your IP address may not be in the same format as the one above (also note that the x will actually be numbers) each IP is unique. Note that if all goes well it will tell you that 4 packets were sent and 4 were received (0 lost) with a 0% loss.

How do I do a speed test?
In order to conduct a speed test please go to the Turkish Telecom Site. In order to go to the Turkish Telecom site you must do the following.

Open your internet browser (Internet Explorer, Mozilla Firefox, Netscape, Opera, Safari, Mozilla, ect.). Then in the URL were you normally would type the address of the site you would like to visit (example: www.cyprus.com) type the following:

http://speedtest.ttnet.net.tr

Then press enter on your keyboard or click <GO> if there is such a button. This will bring you to a page were you will see the following information.

Alcatel
Speed Test

Download Testleri
Lutfen baglanti tipinizi seciniz.

For the download test there is a drop box where you can select the speed you are using there are currently only two options, 256 – 512 kbps and 1 – 2mbps. Select one and then click on the green arrow button. You also have the same options available to conduct a speedtest of your upload capability.

What is an Ethernet card and do I have one?
An Ethernet card also known as an internet card, nic card, or network card is where our cat5 cable with a RJ45 jack gets plugged in to your computer. For more information on what it is and to check if you have one please check out our site survey section by clicking here

What are the advantages of wireless internet access?

• High Speed - Great for downloading large files, online gaming, high volume emails. The most basic plan is up to 5 times faster than regular dialup.
• No Phone Line Needed - Since our system works 2 ways, there is no need for a telephone line or any associated fees.
• Flat Rate - There is no per minute or per usage charges, with fixed flat rate, you always know how much you are paying for your Internet.
• Secure - Over the air encryption prevents transmission interception.
• Lifetime Guarantee - Your one time installation fee gets you lifetime replacement guarantee on the equipment for any reason.
• Services - Wireless service includes very fast access to Ayza Net’s own Managed Mail and Web system.